Salesforce.com gets access to Twitter's messages feed

	Richi Jennings: Here's Office 2013, on Windows 8 and RT! | Why CXM Is the Next Step in Customer Interaction
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	Salesforce.com gets access to Twitter's messages feed Salesforce Radian6 customers will get access to the more than 400 million Twitter messages generated daily Read More WHITE PAPER: Cisco Evolve Customer Care with Collaboration Using collaboration technology to improve customer service gives your company an opportunity to evolve beyond traditional service models to create better customer relationships. While the telephone will always be an option, many customers want experiences where chat, social media, video and self-service are also part of the norm. Download a new white paper from ZK Research to learn how using collaboration technology can help your organization improve customer responsiveness and provide customers with self-service offerings, leading to greater loyalty. In this Issue Richi Jennings: Here's Office 2013, on Windows 8 and RT! Why CXM Is the Next Step in Customer Interaction INSIDER Review: Up close with NetSuite's deep ERP Image gallery: Must-have data center utilities Hadoop Summit brings wave of product enhancements Leigh Jasper: Five collaboration tasks that mobile access has accelerated Facebook expands integration with WordPress ESRI rolls out ArcGIS map services for the cloud INSIDER Q&A: ESRI's Jack Dangermond on cloud, big data and Apple-vs-Google map wars AT&T's Toggle BYOD service lets users shift work phone use to a separate plan AT&T works on expanding Toggle BYOD service to PCs, Macs Apple signs global agreement with TomTom for maps RESOURCE COMPLIMENTS OF: IT Roadmap Denver Final Week to Register! IT Roadmap only comes to Denver once a year so don't miss this opportunity to join hundreds of local colleagues who will gain a year's worth of enterprise-ready ideas, answers, best practices, and key contacts all in one day – in one place. Attend Free. IT Roadmap Denver – 6/20 - Colorado Convention Center. Richi Jennings: Here's Office 2013, on Windows 8 and RT! Yes, there is another vendor conference happening this week. Microsoft (NASDAQ:MSFT) is holding its annual TechEd shindig, where it's proudly showing off Windows 8, Windows RT, and Office 2013. In IT Blogwatch, bloggers seek out unspoken nuances of truthiness. Read More Why CXM Is the Next Step in Customer Interaction Experts explain the difference between customer relationship management (CRM) and customer experience management (CXM) and describe how--and why--you need to create a positive customer experience. Read More INSIDER Review: Up close with NetSuite's deep ERP NetSuite offers extensive ERP, CRM, and other business management functionality to organizations that recognize the value proposition associated with SaaS Read More Image gallery: Must-have data center utilities Your peers rely on these tools to help run their shops, for everything from real-time server graphing to capacity planning and virtual machine backup. Read More Hadoop Summit brings wave of product enhancements With the Hadoop Summit taking place this week in San Jose, vendors supporting the open-source data-analysis platform are rushing new products to market. Read More Leigh Jasper: Five collaboration tasks that mobile access has accelerated With 4G speeds coming of age, with new public cloud services coming online seemingly every day, and with the movement of even mission-critical applications to secure cloud services, how mobile workers accomplish their tasks is changing dramatically. Here are five collaboration areas where mobile access is dramatically simplifying and accelerating tasks... Read More WHITE PAPER: Cisco Deloitte: Network Risk and TCO A Deloitte survey of enterprise CIOs reveals key differences between using a single-vendor or multivendor approach. See why a focus on initial costs might ignore a long-term impact on operational risk. Read White Paper Facebook expands integration with WordPress A multipurpose plugin in the blogging tool will give Facebook expanded reach Read More ESRI rolls out ArcGIS map services for the cloud ESRI today is slated to roll out an ambitious cloud offering for government and enterprise customers that allows users to create data-driven maps and map services without ArcGIS servers or desktop software. Read More INSIDER Q&A: ESRI's Jack Dangermond on cloud, big data and Apple-vs-Google map wars GIS pioneer Jack Dangermond founded ESRI in 1969 and has steered the company since the mainframe era. With today's announcement of ArcGIS Online organizational subscriptions, he sees ESRI's evolution into the era of cloud and mobile computing. (Insider, registration required.) Read More AT&T's Toggle BYOD service lets users shift work phone use to a separate plan AT&T's Toggle service for creating work-only sectors of Android phones is expanding to Apple iOS and will let workers put their work-related data usage on a separate account. Read More AT&T works on expanding Toggle BYOD service to PCs, Macs AT&T plans to extend its dual-personality software for mobile devices, called Toggle, to provide a walled-off and encrypted work environment within PCs and Macs as well as mobile devices. Read More Apple signs global agreement with TomTom for maps Digital maps provider TomTom said on Tuesday it has signed a global agreement with Apple for maps and related information. Read More
	SHARK TANK OF THE DAY Thoroughly tested This pilot fish is responsible for maintaining an application for a big software vendor, and after a recompile discovers a problem in the compiled code. But wasn't this compiler tested? CAST YOUR VOTE IN THIS WEEK'S QUICKPOLL The sophisticated cyber espionage malware known as 'Flame' was discovered after computers within Iran's energy industry were wiped clean of data. Does the Flame malware increase the odds of a cyberwar? COMPUTERWORLD'S IT SALARY SURVEY 2012 A majority of IT workers say they're under pressure to increase productivity and take on new tasks. But the vast majority are still happy they picked IT as their career. NEW COMPUTERWORLD JOB BOARD Search multiple listings now and get new job alerts as they are posted.
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