Survival guide: Dos and don'ts for next-gen IT

	Don't expect a kinder, gentler Oracle after sales exec's departure | European IT spending growth grounds to a halt, says Forrester
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	Survival guide: Dos and don'ts for next-gen IT Business IT is evolving behind your back. Here's how to head off extinction and assert a larger role Read More WHITE PAPER: Cisco Evolve Customer Care with Collaboration Using collaboration technology to improve customer service gives your company an opportunity to evolve beyond traditional service models to create better customer relationships. While the telephone will always be an option, many customers want experiences where chat, social media, video and self-service are also part of the norm. Download a new white paper from ZK Research to learn how using collaboration technology can help your organization improve customer responsiveness and provide customers with self-service offerings, leading to greater loyalty. In this Issue Don't expect a kinder, gentler Oracle after sales exec's departure European IT spending growth grounds to a halt, says Forrester The tech landscape of Macau Cloud failures cost $70M-plus since 2007, researchers say WHITE PAPER: Microsoft Unlocking Hidden Business Value with Data An intelligent system enables data to flow across an enterprise infrastructure, spanning the devices where valuable data is gathered from employees and customers, to the back-end systems where that data can be translated into insights and action. Learn More Don't expect a kinder, gentler Oracle after sales exec's departure Oracle customers hoping that the pending departure of a top company executive will help pave the way for a kinder, gentler sales culture may be engaged in wishful thinking, according to industry observers. Read More European IT spending growth grounds to a halt, says Forrester IT spending in Europe will virtually grind to a halt this year and next due to economic uncertainty over the euro currency, according to a Forrester Research report released Thursday. Read More RESOURCE COMPLIMENTS OF: EMC Transform End User Computing Turn to EMC to bring new simplicity, power, and efficiency to end user computing-any user, any device, anywhere. Click to continue The tech landscape of Macau Rui Marcelo, CIO of CTM (Companhia de TelecomunicaASSAues de Macau SARL) has spent 30 years in Macau. He talks to Computerworld Hong Kong about his IT career in Macau, the 1999 handover, liberalization of gaming industry, and the evolving IT industry Read More Cloud failures cost $70M-plus since 2007, researchers say A total of 568 hours of downtime at 13 well-known cloud services since 2007 had an economic impact of more than $71.7 million dollars, said the International Working Group on Cloud Computing Resiliency (IWGCR) on Monday. Read More
	PREMIER 100 -- CALL FOR NOMINATIONS Seeking the very best IT leaders! Now's your chance to nominate a worthy CIO or other top IT executive for the 2013 Premier 100 IT Leaders awards. Computerworld has launched its annual search for technology professionals who have demonstrated leadership in their organizations through the use of information technology and have the strategic vision to align IT with business goals. Nominations are being collected now through August 29, 2012. SHARK TANK OF THE DAY Still relying on the latest 30-year-old technology IT pilot fish is filling in on the help desk when a call comes in from a new user. "He said he couldn't log onto the network," fish says. "I reset his password and asked him to try again. Nope, still not able to connect." CAST YOUR VOTE IN THIS WEEK'S QUICKPOLL Apple has little to worry about from Microsoft's tradition-breaking move to sell its own tablets, analysts say. What do you think? COMPUTERWORLD'S IT SALARY SURVEY 2012 A majority of IT workers say they're under pressure to increase productivity and take on new tasks. But the vast majority are still happy they picked IT as their career. NEW COMPUTERWORLD JOB BOARD Search multiple listings now and get new job alerts as they are posted.
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