Wednesday, December 28, 2016

Transforming End-User Support

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The days of traditional end-user support are quickly fading. Research shows modern workers who have come of age in a retail support culture expect immediate access to resources to solve their problems and are likely and willing to take action on their own to get the resolutions they need. Corporate leaders responsible for end-user support must change how they deliver IT services or risk alienating the very workers they support.

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Ditulis Oleh : Angelisa Vivian Hari: 6:20 AM Kategori:

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