Tangible Benefits of Customer Experience Management

 

Contact Center Update: Call Resolution is No Longer Enough. Learn More >>

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Key Attributes of Customer Service Excellence The bar for contact center excellence has never been higher. Getting it right delivers big payoffs; coming up short hurts the bottom line. Learn how you can build a customer driven experience that includes: - Identification of what causes customers to initiate repeat contacts - Intelligently routing customers to agents most suited to handle their queries - Employing systems that share customer data over multiple touch points - Training agents to handle multiple channel client interactions - Analyzing the cost-benefit ratio of multi-channel contact programs Learn More Additional Resources Do You Have the Power to Make Nothing Happen? A Quantitative Comparison for Cooling and IT Applications SUBSCRIPTION SERVICES You are currently subscribed as jonsan98@gmail.com. If you do not wish to receive future mailings from Computerworld's Online Resources, unsubscribe When accessing content promoted in this email, you are providing consent for your information to be shared with the sponsors of the content. Please see our privacy policy for more information. Copyright 2016 | Computerworld | 492 Old Connecticut Path | Framingham MA 01701 | www.computerworld.com.