Why the Annual "Do You Love Us?" Survey Doesn't Work

How well do you know your customer? Learn More >>

Why the Annual "Do You Love Us?" Survey Doesn't Work It takes much more than an annual gesture to keep customers loyal. Discover how to shift the mindset to a more comprehensive, ongoing conversation with customers to build lasting relationships. Download this paper for steps that DO WORK to improve customer experience, such as: - Mapping out your customer journey and for each key interaction, asking What matters to the customer? - Using the customer journey answers to develop a suite of event-driven surveys. - Identifying themes across these surveys and using common questions to enable performance tracking. Download Now! Learn More SUBSCRIPTION SERVICES You are currently subscribed as jonsan98@gmail.com If you do not wish to receive future mailings from Networkworld Resources, unsubscribe. When accessing content promoted in this email, you are providing consent for your information to be shared with the sponsors of the content. Please see our privacy policy for more information. Copyright 2017 | Networkworld | 492 Old Connecticut Path | Framingham MA 01701 | www.networkworld.com.