Wednesday, October 29, 2014

Famous last words: 'You should be fine'

Tech support's NSFW problem |

Computerworld Daily Shark

Famous last words: 'You should be fine'
This pilot fish at a big computer manufacturer is the only field service rep in the office when a customer call comes in for a model he's never worked on -- with an SLA that demands to be fulfilled. Read More


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Tech support's NSFW problem
The help desk can be caught in the middle when users put not-safe-for-work (NSFW) material on their personal devices. Read More


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