Closing the Expectation Gap between IT and the Business

Gartner says the Internet of Things installed base will grow to 26 billion units by 2020. Learn More>> Business Intelligence Alert Meeting the Exploding Demand for New IT Services Learn More When IT is perceived as unresponsive or slow to meet demands, users will go elsewhere to find services, creating a disconnect between IT and the business. This eBook offers best practices for IT service management and explains how IT can interact with users in a more transparent and efficient manner, diverting low-level service requests and handling issues through automated processes and integration to deliver streamlined service delivery and an amazing user experience. Learn More Additional Resources eBook: Is the Cloud Right for Your Contact Center? Learn more.

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