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	Upgrade, downgrade This manufacturer gets the local telco to provide a Metro Ethernet network to connect seven local plants together, and it all seems to work fine -- until the day when backups that used to take hours start requiring days. Read More   WHITE PAPER: SAS How Social Media Can Shape Perceptions of Product Quality Descriptive statistics, text analytics and social network analysis provide a way for to determine how customers purchasing decisions are affected by what they see on the Internet. This paper describes how analytics can be applied to social media for monitoring and addressing perceptual quality. View Now Negotiation tips for IT pros You know what would make your work life better -- stretch assignments, better training, a promotion. Here's how to convince the powers that be to say yes to your requests. Read More
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