5 annoying help desk calls -- and how to banish them

	Lumia 900: Do-or-die for Nokia, Windows Phone in U.S.? | IBM releases DB2 version 10, the first big upgrade in four years
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	5 annoying help desk calls -- and how to banish them A few simple changes can eliminate many of the irritating calls that drive users and call-center staffers alike up the wall. Read More RESOURCE COMPLIMENTS OF: Hosting.com 100% Application Availability in the Cloud Optimize your infrastructure for mission-critical applications while minimizing costs. Powered by Microsoft SQL Server and Hosting.com. Availability--Performance--Scalability--Security. Guaranteed. Learn more at the April 12 webinar from Microsoft and Hosting.com subject matter experts. Register now! In this Issue Lumia 900: Do-or-die for Nokia, Windows Phone in U.S.? IBM releases DB2 version 10, the first big upgrade in four years Global Payments breach raises questions Hitachi releases first enterprise-class 4TB hard drive ARM sets up joint venture for common security standard for connected devices From CIO.com: iPad vs. Ultrabook: Picking the perfect next-gen laptop Jonny Evans: Collected: Apple iPhone 5 ships June and other crazy claims Google buys payments company TxVia to boost Google Wallet Facebook tries to out-Google Google with new search tool Adobe releases open source malware classification tool 'Girls Around Me' shows a dark side of social networks IEEE group to study Gigabit Ethernet cable for cars Dell's Wyse buy a hedge against slowing PC sales Watchdog agency report shows beleaguered state of US military software projects LightSquared question is in FCC's hands IT Blogwatch: Happy 25th birthday, OS/2; you were great/awful RESOURCE COMPLIMENTS OF: EMC Transform End User Computing Turn to EMC to bring new simplicity, power, and efficiency to end user computing-any user, any device, anywhere. Click to continue Lumia 900: Do-or-die for Nokia, Windows Phone in U.S.? Nokia's Lumia 900 smartphone goes on sale April 8 in what many analysts see as a do-or-die moment for Nokia and Microsoft's Windows Phone OS in the key U.S. market. Read More IBM releases DB2 version 10, the first big upgrade in four years IBM has updated its flagship DB2 relational database management software to handle a wider range of data processing duties. The company has also updated its InfoSphere data warehouse software, IBM announced Tuesday. Read More Global Payments breach raises questions Questions remain over a computer intrusion at Global Payments Inc. that exposed data on at least 1.5 million credit and debit card holders. Read More Hitachi releases first enterprise-class 4TB hard drive Hitachi Global Storage Technologies announced its first enterprise-class 4TB desktop hard drive, which offers one-third more capacity than its predecessor. Read More ARM sets up joint venture for common security standard for connected devices ARM is setting up a joint venture with security technology companies Gemalto and Giesecke & Devrient to arrive at a common security standard for connected devices such as tablets, smart-TVs, games consoles and smartphones. Read More From CIO.com: iPad vs. Ultrabook: Picking the perfect next-gen laptop A trip to Central America (packing both an iPad and a Toshiba ultrabook) reveals that the best of both worlds might combine features of the two category-defining devices. Read More Jonny Evans: Collected: Apple iPhone 5 ships June and other crazy claims Apple manufacturer, Foxconn, is recruiting staff to man the iPhone 5 production lines with the product apparently set to ship in June, today's smartphone rumor claims. Really? Read More Google buys payments company TxVia to boost Google Wallet Google has acquired TxVia, a payments technology company, to complement its own payments capability, the company said. Read More RESOURCE COMPLIMENTS OF: Hosting.com 100% Application Availability in the Cloud Optimize your infrastructure for mission-critical applications while minimizing costs. Powered by Microsoft SQL Server and Hosting.com. Availability--Performance--Scalability--Security. Guaranteed. Learn more at the April 12 webinar from Microsoft and Hosting.com subject matter experts. Register now! Facebook tries to out-Google Google with new search tool If, as reported, Facebook is building a search engine to rival Google's, then the competition between the two Internet giants has intensified further. Read More Adobe releases open source malware classification tool Adobe Systems has released a malware classification tool to help security incident first responders, malware analysts and security researchers more easily identify malicious binary files. Read More 'Girls Around Me' shows a dark side of social networks The makers of the mobile app Girls Around Me came under fire Monday for helping men to "stalk" unsuspecting women, but the incident also reveals how much we still have to learn about what social networks reveal about us. Read More IEEE group to study Gigabit Ethernet cable for cars Ethernet has gained speed many times, and now it may be about to lose weight. Read More Dell's Wyse buy a hedge against slowing PC sales Dell's plan to buy Wyse Technology is an effort to boost its client hardware portfolio and protect the company from the effects of the recent slowdown in PC sales, analysts said Monday. Read More Watchdog agency report shows beleaguered state of US military software projects Public-sector ERP (enterprise resource planning) software projects historically have experienced some of the industry's most dramatic cost overruns and delays, a fact that a new report by the U.S. Government Accountability Office brings into sharp relief. Read More LightSquared question is in FCC's hands With the end of the public comment and response periods on the LightSquared plan to operate a 4G LTE service near GPS frequencies, it's the FCC's turn to decide how to proceed. Read More IT Blogwatch: Happy 25th birthday, OS/2; you were great/awful It's IBM OS/2's 25th birthday. So long, farewell, we hardly knew ye. In IT Blogwatch, bloggers fondly reminisce. Read More
	SHARK TANK OF THE DAY How not to lay off an employee Flashback to the early 1990s, when cell phone usage is a rarity and this big tech vendor is in the process of laying off employees -- and that includes pink-slipping one sales employee over the phone. CAST YOUR VOTE IN THIS WEEK'S QUICKPOLL Windows 8 Consumer Preview offers a new look at Microsoft's upcoming interface for both computers and tablets. Can Windows 8 work well in both environments? NEW COMPUTERWORLD JOB BOARD Search multiple listings now and get new job alerts as they are posted.
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