51% of customers say using Salesforce has improved top-line growth and bottom-line savings. It's just one of the revealing data points in this report by Bluewolf and the MIT Sloan School of Management that examined best practices of 1,000 Salesforce customers. Download to read:
- Meeting/exceeding customers' digital expectations
- The need for cloud governance and application lifecycle management
- How to effectively measure customer engagement
- The need for a mobile-first mindset
- The impact of a combined-cloud approach on customer experience and business outcomes
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