As more contact centers embrace the cloud deployment model, there is a plethora of service and solution choices, functionality and capability to sift through to determine the best fit.
This ebook offers ten key considerations for moving to a cloud-based contact center, including: cultural fit, accessibility to reference customers, technology, partners, integration and customization, business continuity and security, responsiveness and innovation.
Evaluating these considerations in detail and getting answers to critical questions up front will enable you to select the right provider, provide the best match to your organization's business goals and requirements, and migrate a large contact center to the Cloud with confidence.
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