See? You CAN offshore the help desk after all

	JR Raphael: Samsung Galaxy S4: Hands on with the hot new phone |
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	See? You CAN offshore the help desk after all This very large company offshores its tier 1 support people -- leaving just two poor souls to run around and do things like watch people fail to log in when they can't be helped over the phone from India. Read More WHITE PAPER: Riverbed Technology Adopt SDNs without Losing Network Control Riverbed Technology and VMware have joined forces to help address these problems and make it easy to deploy and manage VXLAN overlay networks in highly virtualized data centers. Learn more. JR Raphael: Samsung Galaxy S4: Hands on with the hot new phone Samsung's Galaxy S4 has inspired Apple-like levels of hype and devotion -- so what's the device actually like to use? Read More
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