Availability is never optional for governmental units. After all, citizens turn to departments such as public safety or first responders when they most desperately need assistance. These professionals depend heavily on the information their systems provide, and if they can't get instant access to data they need in dire situations, the result could be fatal.
Of course, availability goes beyond the necessity - it also includes convenience and engagement. Consider, for instance, meeting an inspector at a local governmental unit to obtain a building permit. In most instances, these engagements are time-consuming and require the completion of far too many forms.
This doesn't have to be the case. Instead, many common transactions could be accomplished through a simple interaction with a highly mobile government employee who visits on-site and conducts all needed activity on a mobile device. The inspector can immediately pull up site plans, compare them with city ordinances, and issue the permit or make change requests within a matter of minutes.
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