Five CIOs discuss with CIO.com their big plans for the New Year. Read More ▶ | | | Video/Webcast: IBM Corporation Your customers have high expectations. Whether it is opening a new deposit account, a new loan, a new insurance policy or a claim, they expect the interaction and process to be quick and seamless. Today, customers expect to be empowered with self-service, transparency of your business process, easy interaction with your representatives and to feel like you know them personally. Read More ▶ | It's been a year of change in the enterprise software market. Here are some of the top trends from this year that we'll likely still be talking about next year. Read More ▶ | | The new bastion of infrastructure isn't about servers, containers or services. Rather it is about micro functions triggered by certain events. Read More ▶ | | When they moved to the cloud, a company I know of had forecasted and budgeted for $2,000 a month cost with their cloud service provider. Instead, about once every quarter, their bill edged over $5,000. Why were they so far off on their budgeting? Check out where they went wrong and other pitfalls in the cloud costing and ROI projections. Read More ▶ | | | 2016 was a big year for splashy Microsoft announcements. But there was some news that flew under the radar. While they may not have the splash factor of a Surface Studio or HoloLens, these changes have the potential to alter Microsoft's course and the world for years to come. Read More ▶ | | Video/Webcast: CA Technologies Microservices, Cloud Foundry and Dockerized applications are adding a new layer of complexity to an already complex application environment. When application issues arise, it becomes difficult to pinpoint the source and, too often, you find yourself in lengthy war rooms or assigning experts to triage every issue. As a result, brand loyalty, customer satisfaction and innovation are negatively impacted. Read More ▶ | When it comes to managing indirect reports, there's no substitute for experience. Here's how two project management veterans have found success. ▶ | Over time, as Windows 10 is patched repeatedly, installer files can become outdated or orphaned and occupy a lot of disk space. Two utilities can help with that. ▶ | This 49-page report features advice from IT executives at the U.S. Postal Service, Hunter Douglas, Blue Cross Blue Shield, Nationwide Insurance and more for using digital technologies to become more agile, more flexible and more profitable. Purchase the report here. ▶ | | | |
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