The Forrester Wave: Dynamic Case Management

 

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The Forrester Wave: Dynamic Case Management, 2016 Eliminating routine production tasks in customer service, investigations, or nonroutine incidents is not the most effective path for addressing process gaps. To improve customer experience, firms must instead tackle these gaps through astute handling of exceptions, applying analytics for context, and offering realtime and mobile interaction. Learn More Additional Resources Do You Have the Power to Make Nothing Happen? A Quantitative Comparison for Cooling and IT Applications SUBSCRIPTION SERVICES You are currently subscribed as jonsan98@gmail.com. If you do not wish to receive future mailings from Computerworld's Online Resources, unsubscribe When accessing content promoted in this email, you are providing consent for your information to be shared with the sponsors of the content. Please see our privacy policy for more information. Copyright 2016 | Computerworld | 492 Old Connecticut Path | Framingham MA 01701 | www.computerworld.com.