Unified monitoring a necessity in the era of the customer
Dear john,
Today’s customer profiles look very different than they did just a few years ago. They’re engaging brands in new ways, cross multiple channels and expecting more from their business interactions.
To meet the expectations of these empowered digital end users, many businesses are adopting new technologies and focusing on creating unique, differentiated customer experiences.
But they cannot do the above with ineffective, complex and disjointed monitoring tools.
Read this e-book to learn why.
Regards,
CA Technologies
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