Salesforce.com adds 'SOS' for service

	Little things matter in Amazon Redshift upgrade | University goes with an Oracle rival after ERP lawsuit settlement
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	Salesforce.com adds 'SOS' for service, taking cue from Amazon's Mayday Salesforce.com was so impressed by the Mayday customer support feature that Amazon.com rolled out for its Kindle Fire HDX tablets that it's now working to create its own version. Read More WHITE PAPER: Google Apps Study: Total Economic Impact of Google Apps Employees can work faster and IT spending can decrease when companies switch to Google Apps, says a commissioned study by Forrester Consulting. Going Google can make teams 20% more efficient and yields an estimated ROI of 329%. Learn more>> In this Issue Little things matter in Amazon Redshift upgrade University goes with an Oracle rival after ERP lawsuit settlement How to auto generate forecasts with Tableau Go time traveling with Google Maps WHITE PAPER: BMC Software MyIT- Consumer Cool for Business Apps Rich Ptak discusses how BMC's MyIT combines the ease and familiarity of accessing today's consumer apps with the stability, security and strengths of the enterprise IT infrastructure. Learn More Little things matter in Amazon Redshift upgrade Amazon Web Services has increased the number of simultaneous queries its hosted data warehouse Redshift can handle, improving performance in cases where many small queries are now forced to wait. Read More University goes with an Oracle rival after ERP lawsuit settlement Roughly a year after settling an ugly, protracted legal battle with Oracle, Montclair State University is planning to implement a rival vendor's ERP (enterprise-resource-planning) system. Read More WHITE PAPER: BMC Software Deliver Better Service and Support, More Efficiently People and businesses can do amazing things when technology runs at its best. Changing requirements and expectations have placed new demands on IT; now it's time for a new approach to service and support. Learn More How to auto generate forecasts with Tableau In just a few mouse clicks, Tableau Desktop users can create forecasts from time series data. Read More Go time traveling with Google Maps Google added past images of places noted in Street View for the desktop version of Google Maps. The goal is to give users the ability to see how places have changed over time. Read More
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