The iPhone's big lead in customer satisfaction is gone

	Apple defends offshore decisions that result in low taxes | Google steals march on Apple in music subscription
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	The iPhone's big lead in customer satisfaction is gone Apple's dominance in smartphone customer satisfaction faded last year, with rivals like Samsung and Motorola dramatically closing the gap, a national survey said today. Read More WHITE PAPER: Neebula Systems Inc Effectively Controlling IT Change It is often claimed that "80% of unplanned outages are due to ill-planned changes made by administrators or developers." The average IT organization makes 11-100 changes per week; it is apparent that change management has become a daunting task. Learn More In this Issue Apple defends offshore decisions that result in low taxes Google steals march on Apple in music subscription Senate report: Apple claims subsidiaries with no taxing jurisdiction New Mac spyware found on Angolan activist's computer U.S. approves Apple iOS devices for use on Defense Department networks Lenovo and Apple grew as bottom fell out of PC market in Western Europe Progress at Foxconn factories, but working hours still exceed Chinese laws Jonny Evans: Smartphone biz hits component barrier as Apple loses its throne Jonny Evans: DoJ summons spirit of Steve Jobs in Apple iBooks case Jonny Evans: Google threatens Apple's brand leadership as Samsung's Galaxy shines Preston Gralla: Another way Apple beats Microsoft -- in sketchy tax dodges Jonny Evans: Now even iPads seem delayed as Apple targets fall Jonny Evans: Apple: 205 days since a big reveal and the wait continues Darlene Storm: Wake up, Neo, your iPhone can be iPwn'd via a hotel docking station WHITE PAPER: Cisco Systems Winning Strategies for Omnichannel Banking Research reveals new ways for banks to prosper. Customers are ready for omnichannel experiences. Respond now-learn how to manage the transition to omnichannel banking and reap the rewards of delivering innovative services. Read Now Apple defends offshore decisions that result in low taxes Apple pays a fair share of the taxes it owes the U.S. and other nations, its CEO said Tuesday, despite criticism from U.S. senators that the company is ducking taxes by shifting profits to subsidiaries that the company does not consider tax residents of any nation. Read More Google steals march on Apple in music subscription Google beat Apple to the music subscription service punch this week, perhaps the doing of record labels who wanted to put Apple in its place, an analyst said Read More Senate report: Apple claims subsidiaries with no taxing jurisdiction Apple has set up three foreign subsidiaries that the company claims are not resident in any nation for taxing purposes, in an effort to avoid paying tens of billions of dollars in taxes to the U.S. and other countries, according to a new report from a U.S. Senate subcommittee. Read More New Mac spyware found on Angolan activist's computer Previously unknown Mac OS X spyware, signed with a valid Apple Developer ID, has turned up on the laptop of an activist from Angola at a human rights conference in Norway. Read More U.S. approves Apple iOS devices for use on Defense Department networks Devices built around the Apple iOS operating system have been approved by the U.S. Department of Defense for use on its networks, as the department moves to support multivendor mobile devices and operating systems. Read More Lenovo and Apple grew as bottom fell out of PC market in Western Europe PC shipments in Western Europe declined by 20.5 percent during the first quarter: The only vendors to see shipments grow were Lenovo and Apple, which returned to the top five. Read More Progress at Foxconn factories, but working hours still exceed Chinese laws Employees at the Chinese factories of Apple supplier Foxconn continue to work beyond the country's legal limit of 49 hours a month, according to a report from the Fair Labor Association (FLA). But the Taiwanese manufacturer is making overall steady progress in improving the working conditions at a select group of factories in China, it said. Read More WHITE PAPER: serVelocity Is Your Services Organization Leaving Money on the Table? Fully adopting today's service automation technology provides executives the visibility they require to increase profitability at a time when it is sorely needed. Visibility enables actions that optimize key Services margin levers where even small improvements equate to significant bottom line and strategic impact for the company. Learn more. Jonny Evans: Smartphone biz hits component barrier as Apple loses its throne Apple has a problem: the iPhone has been beaten out of first place by Samsung's devices. Yet the company also has one big advantage -- it makes software. Read More Jonny Evans: DoJ summons spirit of Steve Jobs in Apple iBooks case Apple seems set to take the stand to argue DoJ charges it conspired to introduce an agency price model for eBooks, raising online book prices by up to $3 for a period subsequent to launch of the iBookstore. Read More Jonny Evans: Google threatens Apple's brand leadership as Samsung's Galaxy shines Apple remains the world's most valuable brand, but Tim Cook's people will likely be infuriated at the rise of arch-nemesis, Samsung, which has gained 51 percent in brand value across the last year while Google continues to threaten Cupertino's leadership. Read More Preston Gralla: Another way Apple beats Microsoft -- in sketchy tax dodges When it comes to paying taxes, Apple certainly thinks different, using sketchy tax dodges and phantom offshore companies to avoid paying billions of dollars in U.S. taxes. Competitors like Microsoft have used similar tactics, but not nearly to the extent that does Apple. This is one more example of the way that Apple polishes a shiny public image, but acts in private in a less-than-stellar manner. Read More Jonny Evans: Now even iPads seem delayed as Apple targets fall Apple appears likely to maintain its slow product release schedule as it seems set not to introduce its thinner and lighter fifth-generation iPad and iPad mini 2 until late summer as partners prepare to begin trial production of the new devices. Volume production begins in July. Read More Jonny Evans: Apple: 205 days since a big reveal and the wait continues Does anyone still remember the olden days when doomed Apple shipped products? Those days appear gone, giving Foxconn a headache and turning all our predictions upside down: 205 days have passed since Apple gave us a significant product release. Read More Darlene Storm: Wake up, Neo, your iPhone can be iPwn'd via a hotel docking station If a hotel room has an Apple accessory docking station or alarm clock, would you plug in your iPhone, iPad or iPod? What if an alarm clock could silently jailbreak your iDevice while you sleep? At a hacking conference in Paris, a security researcher presented iPown: Hacking Apple accessories to pwn iDevices; he also demonstrated how to weaponize a certified Apple MFi accessory. Read More
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