10 New Rules of the Inbound Contact Center

Digital environment has seen inbound grow to include email, social media, web chat, and texts. Learn More >>

10 New Rules of the Inbound Contact Center Today's digital environment has seen inbound grow to include email, social media, web chat, and texts. Has your call center kept the pace? With the "10 New Rules of the Inbound Contact Center," you can learn how to: • Competently handle multiple inbound channels • Make the best use of data to automatically route customer contacts • Proactively contact customers with issues Learn More SUBSCRIPTION SERVICES You are currently subscribed as jonsan98@gmail.com . If you do not wish to receive future mailings from Computerworld's Online Resources, unsubscribe. When accessing content promoted in this email, you are providing consent for your information to be shared with the sponsors of the content. Please see our privacy policy for more information. Copyright 2018 | Computerworld | 492 Old Connecticut Path | Framingham MA 01701 | www.computerworld.com.