Bank Leumi transforms authentication with voice biometrics

Israeli bank improves security, CX and efficiency by replacing PINs & passwords Learn More >>

Bank Leumi transforms authentication with voice biometrics The First Direct Bank of the Leumi Group, one of the largest banks in Israel, was challenged with the PIN and knowledge-based authentication process used in its contact centers. The verification questions took up to 30 seconds per call, frustrating customers and proving easily answered by imposters. The bank turned to voice biometrics to overhaul its authentication process. Download this case study to learn how active and passive voice authentication has allowed Bank Leumi to significantly: Reduce the time required to authenticate customers Improve security to protect member accounts and prevent fraud Enhance contact center efficiency Learn More SUBSCRIPTION SERVICES   You are currently subscribed as jonsan98@gmail.com If you do not wish to receive future mailings from InfoWorld Online Resources, unsubscribe.   When accessing content promoted in this email, you are providing consent for your information to be shared with the sponsors of the content. Please see our privacy policy for more information.   Copyright 2018 | InfoWorld | 492 Old Connecticut Path | Framingham MA 01701 | www.infoworld.com.