| | | The idea economy and technological innovation have made the role of the chief information officer (CIO) more demanding and handed business units more control over information technology (IT) spending. This trend can lead to CIOs becoming less relevant to the business. Read More ▶ | | | Validating what every IT leader already knows: SLAs, compliance, and cost are driving data protection mandates. In this webcast, ESG senior analyst, Christophe Bertrand, dives into research on how organizations are responding to more stringent SLAs, discussing: - Key characteristics of modern data protectionBacking up in a multi-cloud worl
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Read More ▶ | | | IT service management (ITSM) is a set of policies, processes, and procedures for managing the implementation, improvement, and support of customer-oriented IT services. Its focus is less on hardware, network, or systems than on the aim of consistently improving IT customer service-in alignment with business goals. ITSM is achieved through a well-thoughtout mix of people, processes, and technology. Think of this eGuide as an introduction to ITSM-what it is and what it can do for your organization. Read More ▶ | | | Change happens at the speed of culture. There are many real obstacles that stand in the way of achieving the culture of innovation that will transform your organization. Download the Industry Insight to learn how to leverage new technologies to build innovation and keep up with change. Read More ▶ | | | | | |
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