In an era where customer service guides every business, and response times is how you obtain customer loyalty, companies are leveraging the integration of their contact centers into their CRM environment like Salesforce Service Cloud. When a customer is in need of help, they want to have fast, easy, intelligent interactions on their terms. The agents that help them need information at their fingertips to make the best decisions possible to assist. Five9 and Salesforce Service Cloud accomplishes this with a seamless integration for your business, and intuitive and intelligent routing based on your customer's needs. Watch how Yuki's problems are handled fast and easy and on her own terms!
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