The benefits of the cloud are becoming clearer and accepted by companies of all kinds. While cloud is on the radar for most contact centers, research shows misperceptions about security remain the biggest barrier to adoption. Interestingly, those using cloud contact center services cite security-focused features, like adherence to compliance requirements such as PCI-DSS, as one of the top three benefits of using a cloud based contact center. This report tackles the myths and misperceptions of cloud-based contact centers head on so that you can discover the truth about cloud contact center security!
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