Monday, March 5, 2018

So THAT'S what we've been paying him for!

Ion Maiden let's play

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Computerworld Daily Shark

Mar 05, 2018

So THAT'S what we've been paying him for!

This well-respected database analyst has two decades of successful experience handling the company's SQL Servers -- and a new manager who thinks he's past his prime. Read More

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Ion Maiden let's play

White Paper: Genesys Telecommunications Laboratories

ContactBabel: The US Contact Center Decision-Makers' Guide: The Omnichannel Routing Chapter

Routing is a fundamental component of your customer experience strategy. True omnichannel routing breaks down channel silos and gathers intelligence upfront through context and data to deliver the personalized, seamless engagement your customers now expect. Read More

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Ion Maiden let's play

Ion Maiden is an excellent late '90s shooter with a modern twist. Watch Now

eBook: Genesys Telecommunications Laboratories

eBook: Blended AI for Customer Experience

Artificial Intelligence (AI) is staggering in its speed of handling simple requests and automating conversations. But AI solutions are not enough for the best customer experiences. Human emotions sometimes demand the human touch that only live agents can provide. Read More

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