Post Equifax, those who hoped that the US Securities and Exchange Commission would impose tougher rules (and consequences for breaking them) around reporting breaches will be disappointed. Read More ▶ | | | White Paper: Genesys Telecommunications Laboratories Routing is a fundamental component of your customer experience strategy. True omnichannel routing breaks down channel silos and gathers intelligence upfront through context and data to deliver the personalized, seamless engagement your customers now expect. Read More ▶ | This week we chat with Asaf Cidon, vice president of email security services at Barracuda. Read More ▶ | | The highly rated kit includes a first aid guide, vinyl gloves, bandages, cold compress, gauze pads, trauma pad, cotton-tipped applicators, first aid tape roll, antiseptics and all three common OTC pain medications. Neatly organized in a soft zippered pouch. Read More ▶ | | Having trouble getting your message across? Banning these buzzwords may help. Read More ▶ | | | The actions taken by the New York DFS, NIST and NAIC reinforce the need for financial services – and all enterprises for that matter – to leverage modern technologies to protect sensitive information. Read More ▶ | | In these security software reviews, we go hands-on with some of the most innovative, useful and, arguably, best security software from today's most important cybersecurity technology categories. Read More ▶ | | Password elimination, software-defined perimeter, and the need for security to "own" identity should be highlighted at the RSA Conference. Read More ▶ | | eBook: Genesys Telecommunications Laboratories Artificial Intelligence (AI) is staggering in its speed of handling simple requests and automating conversations. But AI solutions are not enough for the best customer experiences. Human emotions sometimes demand the human touch that only live agents can provide. Read More ▶ | CSO Insider | Editor's Picks | | | |
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