Key Customer Experience Capabilities/Effectiveness

See how leaders measure customer experience effectiveness. Learn More >>

HBR Custom Thought Leadership Content -- Closing the Customer Experience Gap There is broad agreement in the executive and management ranks that customer experience is a key competitive differentiator today. Companies of all sizes and across all industries see the strategic significance of superior customer experience expanding in the future. Nearly three-quarters of business leaders [73%] said that delivering a relevant and reliable customer experience is critical to their company's overall business performance today, and almost all [93%] agreed that it would be two years from now. However, very few companies have the necessary technology systems in place to support the organizational and process changes required to reorient the business to the customer. Learn More SUBSCRIPTION SERVICES You are currently subscribed as jonsan98@gmail.com If you do not wish to receive future mailings from CSO Online Resources, unsubscribe. When accessing content promoted in this email, you are providing consent for your information to be shared with the sponsors of the content. Please see our privacy policy for more information. Copyright 2017 | CSO Online | 492 Old Connecticut Path | Framingham MA 01701 | www.csoonline.com.