Wednesday, February 25, 2015

The Truth About Customer Experience

Touchpoints matter, but it's the full journey that really counts. Learn More >>
Learn More
Enterprise Management Alert

Companies have long emphasized touchpoints- the many critical moments when customers interact with the organization and its offerings on their way to purchase and after. But the narrow focus on maximizing satisfaction at those moments can create a distorted picture, suggesting that customers are happier with the company than they actually are. It also diverts attention from the bigger - and more important - picture: the customer's end-to-end journey.

Learn More

Additional Resources

Six Ways To Re-Think Your File Movement Strategies. Learn More.


ads

Ditulis Oleh : Angelisa Vivian Hari: 6:55 AM Kategori:

0 comments:

Post a Comment

 

Blog Archive