How Gamification Makes Customer Service Fun

	Microsoft upgrades iOS version of SkyDrive Pro | Calif. auditor sees trouble for massive, Accenture-led Oracle ERP project
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	How Gamification Makes Customer Service Fun One company is using gamification to change the customer service paradigm from frustrating to fun -- and customers are loving it. Read More WHITE PAPER: VCE The Cornerstone of New In-House IT Operation for CP Railways As part of this sweeping transformation, Canadian Pacific Railways (CP) took a fresh look at its outsourced IT and decided to bring the entire operation in-house. After evaluating various options, CP chose Vblock™ Systems from VCE to virtualize its extensive suite of business-critical SAP applications and other business solutions. Learn More In this Issue Microsoft upgrades iOS version of SkyDrive Pro Calif. auditor sees trouble for massive, Accenture-led Oracle ERP project Michael Svilar: The Internet of Things and real-time analytics Salesforce.com CEO Benioff says company landing more big deals Know where your mobile data is going? A new app can tell you Richi Jennings: Two Microsoft execs fade away: Reller and Bates are out WHITE PAPER: SAS Unlocking the Promise of Demand Sensing & Shaping Many organizations have limited insight into big data. These limitations have significant opportunity costs and can have a negative effect on identifying and understanding customer demand patterns and related supply constraints. This paper explains how the use of advanced analytical techniques and big data can enhance supply chain networks. Learn more Microsoft upgrades iOS version of SkyDrive Pro Microsoft has a new version of SkyDrive Pro's iOS app that has the cloud storage product's new identity -- OneDrive for Business -- and broadens its scope of users. Read More Calif. auditor sees trouble for massive, Accenture-led Oracle ERP project A major Oracle PeopleSoft ERP (enterprise resource planning) software project in California led by Accenture is running well over schedule and budget, according to the state's auditor. Read More Michael Svilar: The Internet of Things and real-time analytics Joseph Schumpeter, one of my favorite economists, coined the term "creative destruction" to describe the way in which innovation disrupts how things are done, and in the process, gives rise to new companies and new ways of operating. What's been called the Internet of Things -- the rapidly proliferating connection of all devices, sensors, machines and people -- is set to create disruption on a huge scale. This ups the ante significantly for analytics and real-time computing. Read More WHITE PAPER: BMC Software Exploring Business and IT Friction: Myths and Realities IT Organizations with passion for and actions around customer experience will lead the Service Revolution. Learn More>> Learn More Salesforce.com CEO Benioff says company landing more big deals Salesforce.com's rapid growth is now being fueled increasingly by large deals for its cloud software, according to CEO Marc Benioff. Read More Know where your mobile data is going? A new app can tell you Tools to secure mobile devices for personal and business use debuted at the RSA Conference in San Francisco. Read More Richi Jennings: Two Microsoft execs fade away: Reller and Bates are out Tami and Tony taken out behind the barn. Microsoft's (NASDAQ:MSFT) new CEO is doing some spring-cleaning. Looks like Tami Reller's getting the blame for Windows 8, and there's simply no reason to keep Tony Bates hanging around like the metaphorical bad smell. In other news, Scrooled-meister Mark Penn is getting a promotion. Oh brother. In IT Blogwatch, bloggers eyeroll until their extraocular muscles scream for mercy. Not to mention: MC Chris crosses the nerdcore streams, in tribute to Harold Ramis... Read More
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