INDUSTRY WEB EVENT | Key 2014 Contact Center Trends and Priorities

Key 2014 Contact Center Trends and Priorities Tuesday, January 28th 2014, 11:30 AM EST / 16:30 GMT Contact center technology, as well as the dynamics of delivering a great customer experience, continue to evolve. What was hot yesterday, is now commonplace. With topics including the wide-spread adoption of cloud-based solutions, the incorporation of social media into the multi-channel mix, the impact of smart phones and mobile tablets, the need to accurately capture the voice of the customer, new methods of measuring agent effectiveness?what are the technologies rising in importance in 2014 and most importantly, how can you be ready? Join us for this live web event where our guest Forrester Research, Inc. principal analyst, Art Schoeller and Interactive Intelligence CMO, Joe Staples will discuss these topics and help you to take the best advantage of the upcoming year and the contribution your contact center can make to the success of your business. Following the web presentation, there will be an extensive Q&A, where Schoeller and Staples will be joined by industry veterans, Sheila McGee-Smith, Founder of McGee-Smith Analytics and Don Van Doren, Founder & President of Vanguard Communications, as the panel responds to audience questions. REGISTER NOW! Deliberately Innovative | www.inin.com |   Interactive Intelligence is a global provider of contact center, unified communications, and business process automation software and services designed to improve the customer experience. The company's standards-based, all-in-one IP communications software suite, which can be deployed via the cloud or on-premises, is in use by more than 5,000 organizations worldwide. Intelligence was founded in 1994 and is headquartered in Indianapolis, Indiana, U.S.A. with offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. At Interactive Intelligence, it's what we do.   7601 Interactive Way | Indianapolis, IN 46278 USA This email was sent to jonsan98@gmail.com To ensure that you continue receiving our emails, please add us to your address book or safe list. Opt out | Manage your email preferences